Global Health Physio (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal and health information responsibly. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you visit our website, book an appointment, or complete our General Intake Form, we may collect:
– Your name, phone number, and email address
– Your mailing address
– Health history and information relevant to your treatment (such as injuries, conditions, and medical history)
– Appointment and booking details
– Payment and insurance information, where applicable
How We Use Your Information
We use the information you provide to:
– Schedule and manage your appointments
– Provide safe, appropriate physiotherapy, massage, chiropractic, naturopathic, and related treatment services
– Communicate with you about your care, appointments, or account
– Process billing and insurance claims
– Improve our services and website experience
– Meet legal and regulatory record-keeping requirements applicable to healthcare providers in Ontario
How We Protect Your Information
Your health information is stored securely and is only accessible to authorized clinic staff and practitioners directly involved in your care. We follow applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA), in the handling of your personal health information.
Sharing of Information
We do not sell your personal information. We may share your information only:
– With other healthcare providers involved in your treatment, with your consent
– With insurance providers, where required to process a claim
– Where required by law or legal process
Online Forms and Booking
Our General Intake Form and online booking system collect information necessary to prepare for your appointment and provide care. This information is transmitted and stored securely by our clinic and/or our booking service provider.
Your Rights
You have the right to:
– Request access to the personal information we hold about you
– Request corrections to inaccurate information
– Withdraw consent for certain uses of your information, subject to legal and professional obligations
Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can disable cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Global Health Physio
266 Harold Dent Trl, Oakville, ON L6M 1S1
Phone: +1 (647) 831-7775
Email: physio.globalhealth@gmail.com